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Cultural Tourism
We transformed the park experience with smart payments and ticketing
turning wait times into joy times for guests, while giving staff the gift of efficiency.
Overview
The amusement park was struggling with long ticket queues, limited payment options for international visitors, and seasonal crowds that overwhelmed staff — all hurting guest experience and operational efficiency.
Challenge
- Long queues at ticket counters hurt guest experience.
- Cross-border visitors lacked convenient payment methods.
- High seasonal traffic created staff overload.
Solutions
- Online ticketing + mobile wallet integration.
- Adyen multi-currency payments for global visitors.
- QR-based e-tickets for
instant entry.
Results
Our payment solution helped the park nearly triple online ticket sales, slash wait times, boost international visitor conversion, and achieve significant operational efficiency gains.
- Online ticket sales share grew from 30% → 75%.
- Holiday wait times reduced by 40 minutes per guest.
- +15% conversion among international tourists.
- 50% savings on staffing costs at ticket counters.
“Guests enter faster and pay easier, no matter where they're from.”
Erica Michael
If You Have Any Questions
Please Contact Me
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